Agency AI is an AI consultancy in Glasgow that builds AI for distribution and wholesale businesses across the UK. Our agents answer customer enquiries by checking your ERP and delivery portals at once, read supplier paperwork, and hand your team finished work to approve. For one of the UK’s largest salt manufacturers, enquiry replies fell from eight minutes to ten seconds.
In distribution, customers judge you on how quickly and accurately you answer. Yet the answer to a simple question, where is my delivery, can you do another pallet by Friday, usually sits across three or four systems: the ERP for stock and pricing, the order history, and a carrier portal with its own login.
Your people know exactly where to look. The problem is that looking takes minutes, many times an hour, and the work that grows the business, talking to customers and suppliers, gets squeezed. That gathering and checking is the ground AI covers well.
For one of the UK’s largest salt manufacturers, answering a single customer enquiry meant checking stock, pricing, order history and more than twenty external delivery portals, one login at a time. An agent now does those checks itself, drawing on Microsoft Dynamics 365 Business Central, and drafts the reply. Response times fell from eight minutes to ten seconds, and a person approves every reply before it goes. Read the case study. The same business is automating its order processing too: see the Peacock Salt case study.
For a UK garden retailer, supplier emails full of offers are now turned into sales campaigns automatically. Every offer is captured and the team saves more than twenty hours a month. Read the case study.
For a construction customer on the APSIS platform, hundreds of delivery notes, invoices and credit notes are read and matched in under five seconds each, where matching one by hand took about five minutes. Read the case study.
Distributors, wholesalers and manufacturers that sell on, where the team spends its day gathering answers rather than giving them. If your people log into the ERP, the order history and a carrier portal to answer one question, we have built the system that does it for them. See also our work in manufacturing and distribution and construction.
We start with the one process where your team loses the most time, tell you honestly whether AI pays there, and give you a costed roadmap before anything is built. The first system goes live alongside your team in weeks, and we run and support it afterwards. See how long implementation takes.
Take on the repetitive reading and checking that sits between customers, suppliers and your systems: answering enquiries about stock, pricing and deliveries, booking what customers send in, reading supplier paperwork and turning supplier offers into campaigns, with a person approving anything that matters.
Yes. We build around the systems you already run. For one of the UK’s largest salt manufacturers, an agent draws on Microsoft Dynamics 365 Business Central and more than twenty external delivery portals in a single check.
Not unless you want it to. In the systems we run today, the AI drafts the reply and a person approves every one before it goes. Your team keeps ownership of the customer relationship.
Our work is with established businesses where manual work has grown with the company. If a few people spend their week logging into systems to answer the same questions, that is the profile, whatever your size or sector.
Agency AI is based in Glasgow, Scotland, and works with distributors, wholesalers and manufacturers across the UK.
Tell us where your team loses the most time. We will tell you honestly whether AI pays there, what it takes to build, and what we have already delivered for businesses like yours.
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